Emirates axes complimentary chauffeur on awards booked with Qantas Points

How to use Qantas Points for Emirates flights

GUIDE: Using Points
DIFFICULTY: Intermediate
TIME TO READ: 6 minutes
POSTED: February 12, 2019
UPDATED: February 12, 2019
LOYALTY PROGRAMS: Qantas Frequent Flyer

This valuable perk will disappear from next month. Here is what to do if you already have a booking or plan to make one.

The change

Today, I received the following email from Qantas:

From 1 March 2019, Qantas Frequent Flyers booked on a Classic Flight Reward ticket in First or Business for a flight operated by Emirates will no longer be eligible for the Chauffeur Drive service.

Last month, Emirates decided that redemptions made with their own points currency, Skywards miles, would be ineligible for the service from 1 March too.

The service

Currently, if you book a First or Business Class ticket with Emirates, you get a complimentary chauffeur transfer to the airport at your origin and from the airport to your accommodation at your destination.

As Emirates states on its website:

We’ll collect you from your door and drive you to the airport. When you land, we’ll be there to drive you to your final destination – whether that’s to your home, office or to your favourite restaurant.

Note that this service is available in 70+ cities, but that doesn’t include the whole Emirates network.

What to do

  • If you have an existing Qantas Points booking with Emirates: if you’ve already booked your chauffeur service, it will be honoured; if you haven’t yet, then go to Manage your booking on the Emirates website to lock in your chauffeur transfer by 1 March 2019 for travel up to 1 March 2020
  • If you are planning on making a Qantas Points booking with Emirates: if you can book before 1 March, then you can request the chauffeur service
  • If you are travelling in Economy or have elite status: you do not receive this service
  • If you have bought an Emirates First or Business Class ticket with cash: you will still receive the chauffeur service—this change does not affect you

My take

This is a negative change for Qantas Frequent Flyers, as well for those booking with other partner points currencies such as JAL Mileage Bank and Alaska Mileage Plan miles. Those booking via the Emirates Skywards program will also miss out.

I have an Emirates First Class ticket that I used Qantas Points for from Dubai to Amman, Jordan for October of this year, so I will be sure to lock in my chauffeur service before 1 March.

In this guide

Emirates used to be one of the largest foreign airlines servicing New Zealand, with frequent Trans-Tasman flights connecting Christchurch and Auckland with Dubai and beyond. These flights have been scaled back quite dramatically in recent years however they still maintain a service to both cities. In this guide, we explain why using your Qantas Points on Emirates flights to Australia, Southeast Asia, Dubai and beyond is a great option.

And it isn’t hard—here’s a quick look at the Emirates route network, the kind of pricing to expect, and how to go about researching and booking points availability with ‘EK’.

The Emirates Route Network

Emirates have an extensive route network relevant to flights departing from New Zealand.


  • Auckland to Dubai direct
  • Auckland to Dubai via Denpasar, Bali
  • Christchurch to Dubai via Sydney

The functionally excellent Emirates route map can be found here.

With the exception of flights via Bali, all flights originating from New Zealand to Dubai are operated by an Emirates A380 which features Economy, Business and First Class cabins. Note that some Emirates A380 flights in other regions can sometimes operate a configuration without a First Class cabin.

Flights via Bali are operated using Emirates’ 777-300ER aircraft, which also features Economy, Business and First Class cabins.

Emirates First and Business Class products

Emirates First Class is one of the best in the world and there isn’t much difference between the actual seat on the Airbus A380 and Boeing 777 but the latter does lack an onboard shower and bar.

The tradeoff is that there are only eight First Class seats on the 777 compared to almost double that (14) on the A380, so you may receive more attentive service on the older aircraft.

Emirates A380 First Class overview

Business Class is where there is a big difference. The A380 is set up in a 1-2-1 configuration and all beds are lie-flat:

Emirates A380 Business Class overview

whereas the 777 has angled-flat seats in a much more cramped 2-3-2 configuration:


Emirates Boeing 777 Business Class review

Note that Emirates have unveiled a First and Business Class products on its 777 fleet but the rollout will be very slow, so it is much more likely you will be flying on one of the two aircraft above.

New Emirates 777 First Class

New Emirates 777 Business Class

Qantas Point Pricing for Emirates Flights

Emirates is a key joint venture partner for Qantas so the points pricing for Emirates flights when using Qantas Points is the same as if you were flying with Qantas on the same route.

Of course Qantas don’t fly many of the routes that Emirates fly – that’s why they are partners – but that pricing is equivalent, unlike many of Qantas’ oneworld airline partners like Cathay Pacific or British Airways, who would be comparatively more expensive.

You’ll need to look at the Qantas Point redemption tables to see the full list of prices – look at the “Qantas Classic Flight Reward” which is valid for Qantas, Airnorth, Air Vanuatu, American Airlines, Emirates and Fiji Airways flights.

The simpler way to calculate points pricing though is to use Qantas’ own points calculator, which you can find here.

Here are some of the price-points for the key routes mentioned above:

RouteQantas Points Needed - One Way
EconomyBusiness ClassFirst Class
Christchurch - Sydney18,00036,00054,000
Auckland - Denpasar28,00060,00090,000
Christchurch - Bangkok via Sydney40,00084,000126,000
Christchurch - Dubai via Sydney55,000112,000168,000
Auckland - Dubai via Denpasar55,000112,000168,000
Auckland - Dubai direct55,000112,000168,000

With Emirates it can absolutely make sense (in terms of redemption value, travel time, and connection options) to fly beyond Dubai for onward travel to Europe (definitely), Africa (especially North and Central African countries), South or North America (especially to the US East Coast).

For the longest multi-flight itineraries (over 9,601 miles, up to 15,000 miles) you will spend a maximum of 128,000 Qantas Points in Business Class or 192,000 Qantas Points for Emirates First Class.

That is NZ to Europe on Emirates A380 in business or first class for only 16,000 or 24,000 more points respectively than the points required to NZ to Dubai alone.

So that’s for itineraries (with no stopovers) such as:

  • Auckland – Dubai – New York
  • Christchurch – Sydney – Dubai – London

Taxes and fees are comparable to what you’d pay for a Qantas flight redemption – so they’re not cheap.

When you shouldn’t use Qantas Points to fly with Emirates

Where you may not be able to use Qantas Points effectively to fly with Emirates is, of course, where it doesn’t make ‘economical’ sense to do so in terms of time and points spent. Outside of Bangkok and Denpasar, travel to North and South East Asian destinations or China, or from the New Zealand to US West Coast, for example.

As a result, if you spot a good deal on a paid Economy fare, that’s probably going to be better value than using points for Economy travel (as it will include the taxes in the price you’re paying). That’s not to say using points for Economy flights is never good value – in some cases it definitely can makes sense, when paid fares are high on a particular route or in seasonal peak periods.

But this is why we focus our best uses of points on Business and First Class – as paid fares are much, much higher in those cabins, so while you need more points to redeem for them, you’ll get a much higher cents per point (cpp) value out of your redeemed points – not to mention it’s a much more fun way to travel too, if you can earn and save the points with this in mind.

Note that you cannot use Qantas Points to upgrade Emirates tickets purchased with cash.

How to research and book Emirates flights using Qantas Points

All this information is well and good, but you need to be able to act on it and make the purchase. Thankfully, Qantas.com is generally an excellent search tool for Emirates award flights.

Emirates award seats should appear to Qantas members 330 days before departure but I have seen up to 335 days, so it may pay to check a little early.

I prefer starting by going straight to the Qantas.com multi-city search tool here, regardless of whether I am searching for a multi-city itinerary.

Make sure you check the box to show “Classic Flight Reward cities”, and to “Search Classic Flight Rewards”.


If you want a flexible date search, check that box too – but this can be annoying if you aren’t actually flexible with your dates, as it adds an extra step to get to the actual flight results.


On clicking Search, if not already logged in you’ll be prompted to log in with Qantas Frequent Flyer account credentials, and then you can start seeing flight results. In this example I am looking at Auckland to Dubai in just a few weeks time.


Flights that begin with the EK airline code, e.g. EK451, are operated by Emirates. Qantas.com also clearly states this, and has a small Emirates logo icon in the results too.

Something you should look at closely when searching for Emirates’ Auckland departures, is the number of stops on the routes returned. This is in small text near the flight details.

With Emirates operating two flights from Auckland to Dubai, only one is direct while the other stops in Denpasar enroute to Dubai. Flights from Christchurch will always be via Sydney.


If direct flights are important to you then these extra stops are not desirable – unless you feel like ‘maximising’ your time and fun in Emirates Business or First Class, or you’re in Christchurch and don’t have a choice!

From here, if you have enough Qantas Points in your account you can then get a quote for the taxes and fees along with the required points, per the example below.


If you don’t have enough points in your account yet, give Qantas a call to find out and scope out the additional costs so you’re fully informed and prepared.

Summing up

Qantas, to their credit, have made using Qantas Points for Emirates flights very simple and attractively priced inline with their own flights as a key Qantas Frequent Flyer partner.

Targeting your points earn strategies and redemption goals toward Emirates flights to Asia, Europe, Australia or even the US is a great way of maximising your return from every Qantas Point redeemed.

And for inspiration, here are some of the cheapest Qantas Points redemptions for luxurious Emirates flights.

Have you had any great experiences from using your Qantas Points from Emirates? Let us know in the comments!

Emirates axes complimentary chauffeur on awards booked with Qantas Points was last modified: February 12th, 2019 by Matt Moffitt