Review

Singapore Airlines KrisFlyer Gold Lounge Changi Airport T3 overview

A separate lounge for Gold status passengers travelling in Economy that is lacking a premium feel and bathroom facilities

While Singapore Airlines operates SilverKris lounges around the world which accept both guests in premium cabins and guests with Gold status, things are a little different in their home port.

Due to the large numbers of KrisFlyer Gold, Star Alliance Gold and Velocity Gold frequent flyers going through Changi, they created a separate type of lounge—the KrisFlyer Gold lounge—to cater for these status passengers travelling in Economy or Premium Economy.

This review focuses on the Terminal 3 KrisFlyer Gold lounge, which is used by the majority of Australia-bound passengers holding Gold status and flying in one of the two lower cabins.

Lounge Location & Details

The lounges are all located after immigration (but before security as that is done at the gate). Just look for the signage pointing you towards the Gate A area and head up the escalators.

Singapore Airlines Krisflyer Gold Lounge Changi

However, do not get confused with the SilverKris lounge at the top—that is the lounge for Business passengers only (those travelling in First Class can access The Private Room). Instead, head right from the SilverKris lounge until you come across the KrisFlyer lounge entrance.

Singapore Airlines Krisflyer Gold Lounge Changi

Lounge Layout

From the reception, the food and beverage area is to your immediate left. The main seating is to the right, and additional seating on the outdoor terrace is directly forward.

The food and beverage area has high bar stools which feature universal power plugs, as well more conventional dining tables.

Singapore Airlines Krisflyer Gold Lounge Changi

Singapore Airlines Krisflyer Gold Lounge Changi

The main seating area is filled with plush armchairs which look a bit dated but are still comfortable. There is limited power charging in this area.

Singapore Airlines Krisflyer Gold Lounge Changi

Singapore Airlines Krisflyer Gold Lounge Changi

The outdoor terrace is a more pleasant area to relax, with leather armchairs, some greenery and, of course, the all-important tarmac views. There is also a newspaper/magazine rack here.

Singapore Airlines Krisflyer Gold Lounge Changi

Singapore Airlines Krisflyer Gold Lounge Changi

Charging ports are found in-between some of the sofas.

Singapore Airlines Krisflyer Gold Lounge Changi

Heading back inside the lounge, some single chairs line the dividing wall.

Singapore Airlines Krisflyer Gold Lounge Changi

Food & Drink

During our visit, we found the food and drink offerings to be acceptable.

Hot food options included noodles, braised chicken with chestnut, and a vegetarian curry.

Singapore Airlines Krisflyer Gold Lounge Changi Food

Singapore Airlines Krisflyer Gold Lounge Changi Food

Singapore Airlines Krisflyer Gold Lounge Changi Food

Soup and sandwiches were available as quick options. The sandwiches can be taken from the lounge as a mid-flight snack later.

Some sweet options included scones with strawberry and cream, as well as breakfast cereals—it is always 5am somewhere in the world!

Singapore Airlines Krisflyer Gold Lounge Changi Sweets

Singapore Airlines Krisflyer Gold Lounge Changi Sweets

An assortment of snacks rounded up the food options.

Singapore Airlines Krisflyer Gold Lounge Changi Food

A TWG tea is always a great choice when lounging before a Singapore Airlines flight.

Singapore Airlines Krisflyer Gold Lounge Changi TWG Tea

Coffee and hot chocolate can be made at the automatic machines—there is no barista service, as expected.

Singapore Airlines Krisflyer Gold Lounge Changi

Soft drinks are available in the fridge, either to enjoy on their own or to mix into one of the spirits on offer. Lemon slices and olives are available to mix as well.

Singapore Airlines Krisflyer Gold Lounge Changi

Singapore Airlines Krisflyer Gold Lounge Changi

Some wines round out the untended bar.

Singapore Airlines Krisflyer Gold Lounge Changi

Shower and Bathroom Amenities

There are no shower or bathroom facilities within the lounge itself, which is probably the biggest pitfall of the KrisFlyer lounges, as many international travellers connect to and from long-haul flights.

The nearest bathrooms are directly opposite the SilverKris lounge entrance.

There do not appear to be free shower facilities within Changi Airport, so check out the paid shower options if you really need one.

Lounge Access Options

These lounges are for eligible Economy passengers with status, most commonly for us, Air New Zealand Gold/Elite, Velocity Gold/Platinum or KrisFlyer Gold.

  • By airline frequent flyer status: Singapore Airlines KrisFlyer Gold
  • By airline partner frequent flyer status: Air New Zealand Gold/Elite, Virgin Australia Gold/Platinum and other selected partners (note that Air New Zealand Elite and Elite Partner have access to the SilverKris Lounge when travelling on an Air New Zealand or Singapore Airlines flight between Singapore and New Zealand, though with no guests)
  • By alliance frequent flyer status: Star Alliance Gold

In most cases, you’ll be able to bring one guest who needs to be travelling on an eligible flight.

If you are travelling in Business Class or higher, or have Singapore Airlines PPS/Solitaire PPS, go directly to the SilverKris lounge instead.

Other Singapore Airlines lounge overviews

My take

I found this lounge to be acceptable in most areas but it should be noted that the lounge was very quiet during our visit in the late afternoon, whereas many of the complaints online mention inadequate space during busier periods.

The food, beverage, seating and ambience are fine, although of course, we do feel Singapore Airlines could do a lot better, given that this is a lounge at their home airport.

As expected, the lack of bathrooms is a major oversight given Singapore’s position as an international hub airport. If this was addressed, then the KrisFlyer Gold lounge would be far more useful.

Its T2 sibling is arguably worse as it shares the same downfalls of the T3 lounge but also does not have much natural light, giving it a dark and dingy feeling.

We hope that Singapore Airlines will bring this brand of lounges up to par in the future.

The T2 KrisFlyer lounge for comparison

The lounge in T2 for comparison purposes

Singapore Airlines KrisFlyer Gold Lounge Changi Airport T3 overview was last modified: April 3rd, 2018 by Brandon Loo

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