New Qantas Hong Kong Business & First Class Lounge review

After a couple of days in Hong Kong, I was heading back to Sydney on Qantas, and had my first opportunity to sample the relatively new Qantas Hong Kong lounge.

I’ve spent a fair bit of time in Cathay Pacific’s The Wing (Business and First Class) and The Cabin lounges, which are all excellent, and a cut above the old Qantas Lounge in Hong Kong. Given the newness (and difference in ‘concept’) of Qantas’ lounge I was keen to check it out.

Qantas operate a mixed First & Business lounge to service their daily flights to Sydney, Brisbane and Melbourne, with some table-service dining options and manned bar – and to be honest, the lounge is a massive improvement over the Sydney and Melbourne International Business Class lounges which would get more traffic.

About the Qantas Hong Kong Lounge

Passengers eligible for access include Qantas and Emirates First and Business class passengers, who can bring one guest, and must be taking a Qantas or Emirates flight for their next flight on that day.

Jetstar Business Max Fare passengers can also have access if they are travelling onwards on a Jetstar Airways flight on a Business Max fare, but no guests are allowed.

Platinum One Frequent Flyers, Platinum Frequent Flyers, Gold Frequent Flyers, Qantas Club Members, and those with a Qantas Club Annual Guest Card are all permitted, and can invite a guest as long as they are traveling on the same flight.

oneworld Emerald, Sapphire, First, and Business customers can also have access to the lounge, providing their next flight is a oneworld operated flight.

The lounge features food inspired by Neil Perry’s Spice Temple, along with signature cocktails, yum cha trolleys, and many other dishes from Hong Kong.

1 Entrance - Qantas Lounge, Hong Kong

Finding the Qantas Hong Kong Lounge

The Qantas Hong Kong lounge is located on level 7, above Gate 15, and is open from 9.30am to 11.30pm.

The lounge is immediately after the right-most Hong Kong passport control – come out and turn right, and you’ll see it well-signed.

The entry has the usual new Qantas aesthetic, and I’m a big fan of the detailed tiling work that is used to distinguish the Hong Kong lounge from others in the Qantas network.

2 Entrance - Qantas Lounge, Hong Kong

The lounge is on the upper floor of the terminal, and not enclosed so you can sit looking out over the tarmac and other passengers on the lower floors.

3 Qantas Lounge, Hong Kong

This also means noise floats up from outside the lounge.

4 View from Qantas Lounge, Hong Kong

5 View from Qantas Lounge, Hong Kong

It’s possible to pick up a comfy seat and look out over the evening goings on at the airport.

6 View from Qantas Lounge, Hong Kong

All the way toward the rear of the lounge are some seating areas with TV’s and a space that’s a bit more conducive for kids.

7 Qantas Lounge, Hong Kong

Dining – Qantas Hong Kong Lounge

As you walk back toward the dining area and the entry, there are a number of large and medium size dining tables.

8 Dining Spaces - Qantas Lounge, Hong Kong

There’s also a number of paired tables too.

9 Dining Spaces - Qantas Lounge, Hong Kong

The bar is the closest amenity to the entry, and staffed with friendly bartenders (and in my case, some too-friendly passengers too).

10 Bar - Qantas Lounge, Hong Kong

The buffet is where you’ll want to grab the majority of your food from, but there’s also a limited ‘cook-to-order’ menu as well which gives the feel of a more formal sit down meal, not just the buffet.

11 Buffet - Qantas Lounge, Hong Kong

There’s plenty of seating to accommodate those wanting to dine.

12 Dining - Qantas Lounge, Hong Kong

I ordered a minute steak after chowing down my buffet food, and it was excellent.

13 Minute Steak - Qantas Lounge, Hong Kong

Other Amenities – Qantas Hong Kong Lounge

I also had a quick shower while I was there – here are the bathrooms, which are perfectly adequate.

14 Bathroom - Showers - Qantas Lounge, Hong Kong

15 Bathroom - Showers - Qantas Lounge, Hong Kong

16 Bathroom - Showers - Qantas Lounge, Hong Kong

There was also a range of open seating spaces, which seemed like a redundant use of the space and could have been better thought through.

17 Open seating space - Qantas Lounge, Hong Kong

Summing Up

I found the new Qantas Hong Kong lounge a much needed revitalisation from the old lounge, with my favourite touches the improved food on offer as well as the increased amount of space.

The aesthetics and feel of the bar was especially nice, and the staff were all pro-active and friendly.

I wasn’t such a fan of the dining space and some of the other seating configurations in the lounge which didn’t seem to gel particularly well to me. I didn’t ever find a spot in the lounge where I felt comfortable decamping to and just sticking in to get some work done, and moved around a few different spaces while I was there, never quite working out where I wanted to be.

This was probably a function of me eating dinner, showering and spending mixed purpose time in the lounge, but I still felt like there were some different seating option needed beyond the swathes of paired dining tables and single seats.

A minor criticism of an other wise nice space to spend time in.

The new Hong Kong and Singapore lounges also keenly highlight how Qantas needs to invest in their domestic Business Class lounges to bring them up to the same level – or maybe this isn’t a priority for them given their more captive audience at home.

Either way, there’s now definitely no need to avoid the Qantas lounge in favour of the Cathay Pacific lounges (if you have oneworld status giving you access to either), or to be stuck in the previously dark and dingy underground lair that was the old Qantas Hong Kong lounge.

New Qantas Hong Kong Business & First Class Lounge review was last modified: August 15th, 2017 by Daniel Kinnoch

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