Review

American Express Lounge Sydney overview

Beautiful aesthetics, tasty food and fast wifi, but often get crowded, especially in the mornings

For Kiwi travellers who are American Express Card Members and have to travel through Sydney International, access to this lounge a nice benefit.

If you are flying on a SkyTeam carrier, you might want to read our comparison of the two lounges in our review of the SkyTeam Sydney Lounge. They are located right next to each other and operated by the same company, Plaza Premium.

American Express Lounge Sydney details & location

The lounge is open every day from 6am until 11pm.

It’s close to Gate 24, which is fairly central in the terminal complex, another few minutes’ walk beyond the Qantas lounges.

Amex Sydney Lounge entrance
American Express Sydney Lounge - 8 | Point Hacks

At the entrance, there’s a green wall which helps set the tone for the design of the interior.

American Express Sydney Lounge Entrance Wall

American Express Lounge Sydney seating & layout

The lounge is split down the centre, with a long bar and high seating. (Note these pictures were obviously taken during a private visit—expect a lot more people in real life.)

American Express Sydney lounge
American Express Sydney Lounge - 6 | Point Hacks
American Express Sydney Lounge 2
American Express Sydney Lounge - 5 | Point Hacks
American Express Sydney Lounge - 3 | Point Hacks

Otherwise, there’s some low, comfortable seating against the far wall—if you can snag a chair.

Along with outward-facing window seats for those who want to soak up the view of the tarmac.

American Express Sydney Lounge - 1 | Point Hacks
American Express Window side seats

There are also window-side seats that are inward-facing.

American Express Lounge Sydney overview | Point Hacks

American Express Lounge Sydney food & drink

There are a barista service, well-stocked bar and range of food options throughout the day.

American Express Sydney Lounge Food and Bar | Point Hacks
American Express Sydney Lounge Food Area
American Express Sydney Lounge Hot Food
American Express Sydney Lounge Salad Bar
American Express Sydney Lounge - 2 | Point Hacks

The food and coffee are probably the highlight of this lounge.

American Express Lounge Sydney customer service

Conversely, the customer service given has seriously deteriorated since this lounge was opened in 2015. You can expect the staff to be unfriendly and rushed.

American Express Lounge Sydney other amenities

There are no shower facilities within this lounge, but you can ask the staff to use the showers in the neighbouring SkyTeam lounge.

There is often a wait for the bathroom, so try to go to one outside in the terminal before or after your visit to the lounge.

Both the download and upload speeds using the wifi connection are excellent, at 34/38 Mbps, respectively.

American Express Lounge Sydney access options

Access to American Express lounges is available to those holding an eligible American Express card.

If you’re flying Economy or Premium Economy frequently and value lounge access, using the American Express lounge instead frees you from the likes of paid membership programs like Koru Club. You can access the American Express lounge with any ticket, on any airline, as long as you are an eligible Card Member.

Even if you travel in Business Class, with accompanying lounge access elsewhere with your ticket, this lounge could be worth seeking out. That’s because in the evening at least, it can be a quieter lounge than some of the major Business Class lounges at Sydney International.

As for guests, children under 18 enter free; for anyone else, you must use one of your complimentary passes. The only exception is for Platinum Card Members, who can bring two guests for free.

Frequently asked questions

Who can gain entry to the American Express Lounge Sydney?

Access to American Express lounges in Australia is available to those holding an eligible American Express card. These include cards such as the American Express Airpoints Platinum and American Express Platinum Charge. See the full range of cards in this guide.


Can I access the American Express Lounge Sydney on arrival?

No, you cannot. Given that this lounge is located airside in the international terminal, you will need to first pass through immigration and customs on arrival. You would then need to be departing on another international flight to access this lounge.

Other American Express Lounge reviews

Other Sydney Airport international lounge reviews

Summing up: our take

The seating and workspaces are all comfortable and relatively informal, and the views out over the tarmac are definitely more interesting than the Qantas Business Lounge upstairs.

The food and drink offerings are about the average you’d expect from an international lounge in Australia.

The big misses the Amex lounge makes are a lack of a family room/kids’ area and a space to fit all travellers.

If you have two complimentary visits per year, as the American Express Airpoints Platinum does, they are ideal for family holidays where you’ll be able to get you and the kids in without issue.

I would happily spend up to an hour catching up on work or having a drink and something to eat before a flight. However, I wouldn’t get to the airport early for this lounge.

What is great

  • Free entry for eligible American Express Card Members
  • Modern and stylish aesthetics
  • Great tarmac views
  • Tasty food
  • Barista coffee
  • Fast wifi

What is not great

  • Crowded space
  • Often a waitlist of 30-45 minutes to enter, especially in the morning
  • Wait for bathrooms
  • No children’s play area

Have you visited this lounge before? What’s your take on it?

American Express Lounge Sydney overview was last modified: August 16th, 2019 by Matt Moffitt

Comments Expand Comments

  1. Anthony

    Planing on using this with the new Amex airpoints platinum card, Can I take my partner with the lounge passes that is available with the Platinum card or do i have to pay $55 for my partner?

    • Keith

      Hey Anthony – yes, in short.
      The terms of lounge access are here.

      This page states:
      All other eligible cards are entitled to two (2) entries into The American Express Lounge per calendar year (1st January to 31st December) for each American Express Card account. The entries may be used by the basic Card Member, Supplementary Card Member or a guest travelling with a Card Member. Complimentary access is available for the Card Member’s children between the ages of 2-17. Card Members wishing to bring additional guests will be subject to a charge that is to be processed on the Card Member’s American Express Card. Please refer to the reception desk at the American Express Lounge for the applicable charges.

  2. Lesley

    Thanks for alerting to this lounge Keith. I have Amex platinum but didn’t realise I was eligible to go in until I read your article. There is no premium ecnomy from Wellington to Sydney on air nz so I was thinking I don’t really need to limit myself to flying with them if I have access to this lounge. Thanks for your site. I’ve only just discovered it and think you’re doing a great job of covering things down under. Very useful. Cheers

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