Airpoints is the frequent flyer program of Air New Zealand. It has a lot of relevance for New Zealand frequent flyers, thanks to the wide Airpoints Dollars (APD) earning reach with Air New Zealand, Star Alliance, and many other partners including hotels, car hire companies, and retail outlets.
It is a somewhat unique program, as when travelling with Air New Zealand, it is completely revenue based – the ‘points’ you earn are directly tied to the fare you pay, and the rate at which you can redeem them is directly related to the cost of the flight. This can be quite consumer unfriendly as it doesn’t offer good value compared to some of the other frequent flyer programs that we talk about on this site (e.g. it’s hard to earn enough APDs to redeem on high-cost Business Class flights with Air New Zealand). However, the program is simple to understand and explain as a result.
This article explores the basics of the program, including:
How to sign up for an Airpoints account
It is free to sign up and hold an Air New Zealand Airpoints account.
You can do so via this page.
Earning Airpoints Dollars on Air New Zealand flights
You can earn Airpoints Dollars on almost every Air New Zealand flight, excluding greenlight grabaseat fares via grabaseat.co.nz and fares purchased using Airpoints Dollars.
Simply enter your Airpoints membership number when you book a flight.
Look out for this part of the ‘enter passenger details’ page when booking
If you’ve got upcoming travel with Air New Zealand already and you haven’t already entered an Airpoints number, you will have the chance to do so when checking in online, or by providing your card or number at the airport.
You could also message Air New Zealand via their Facebook or Twitter account and they’ll also be happy to input your account number for you. I have used both and have always found the staff to be really helpful.
If you’ve already travelled and forgotten to use your Airpoints number when booking, you may be able to claim missing Airpoints Dollars after the flight via this page.
Air New Zealand have a really helpful calculator that let you see how many APD you could earn for a specific flight. The APD earn rate is also confirmed before you book – if you’re using a desktop computer, look out for the top right-hand corner of the screen.
As the earn rate is variable depending on the fare (e.g. sale or flexible), the price, and the route, it’s always best you either use the calculator or do a flight search to confirm.
Redeeming Airpoints Dollars on Air New Zealand flights
You can spend your APD on any available seat on any Air New Zealand flight. If there is a seat for sale, you can buy it with APD.
As you may know, 1 APD equals $1 NZD spent on flights with Air New Zealand.
The flight part of your booking needs to be paid in full with APD. For any associated airport or government costs you can choose to pay for these by credit card or POLi.
You can book in any of the following three ways (the first was is the simplest):
- Book online: Simply sign in to your online account with your Airpoints details before or while you are booking your flight and select to pay with Airpoints Dollars at the payment stage
- Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you’re calling from overseas)
- Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking
Select ‘Use Airpoints Dollars’ on the online payment page to use your APD to pay for a flight
If you plan to purchase a Business Class, Premium Economy, Economy Flexi, Flexi Works or Flexi Works Deluxe ticket, you’ll also have access to specially priced ‘Companion Tickets’ that you can purchase with APD. This is a good way of reducing the average price of two revenue fares between yourself and a travelling companion – you can read more about these here.
If you don’t have quite enough APD to pay for your flight you might be able to top up if you have one of the following Airpoints-partnered credit cards:
- Air New Zealand Airpoints Low Fee
- Air New Zealand Airpoints Standard
- Air New Zealand Airpoints Platinum
Earning Airpoints Dollars on everyday spend with credit cards
One of the most available methods to earn APD is from credit card spend.
There are a few different ways to earn APD into the Airpoints program from credit card spend in New Zealand – with either a dedicated Air New Zealand card, or using American Express Membership Rewards as a transfer partner:
- American Express Membership Rewards cards including the Platinum Charge, Platinum Edge, American Express Airpoints card, and Airpoints Platinum card.
- Westpac Airpoints World, Platinum and Classic cards
- Air New Zealand Airpoints Low Fee, Standard and Platinum cards
- ANZ Airpoints Classic and Platinum cards
Star Alliance and Partner Airlines
Your APD can also be earned and used on a range of flights with Air New Zealand’s airline partners, including with Star Alliance. We’ll go into more detail on redeeming APD with these partners in another article, however in the interim, you can check how many Airpoints Dollars you’d need with their partner airline reward chart.
The key thing to note about APD redemptions with partner airlines is that while they’ll be in shorter supply, they can be much better value, particularly for long-haul Business and First Class flights.
The airlines that APD can be redeemed on include (with those that fly direct from New Zealand in bold):
- Aerolíneas Argentinas (select AirNZ codeshare flights between Buenos Aires and Rio de Janeiro or Sao Paulo)
- Adria Airways
- Aegean Airlines
- Air Canada
- Air China
- Air India
- ANA
- Asiana Airlines
- Austrian Airlines
- Avianca
- Avianca Brasil
- Brussels Airlines
- Cathay Pacific (on flights between New Zealand and Hong Kong)
- Copa Airlines
- Croatia Airlines
- EgyptAir
- Etihad
- Ethiopian Airlines
- EVA Air
- Jet Airways
- LOT Polish Airlines
- Lufthansa
- SAS
- Shenzen Airlines
- SilkAir
- Singapore Airlines
- South African Airways
- Swiss International
- TAP Portugal
- Thai Airways International
- Turkish Airlines
- United
- Virgin Atlantic
- Virgin Australia
Status Points and Frequent Flyer Tiers
Holding status with Air New Zealand means that you can skip lines, enjoy complimentary food and drink in lounges, and receive a range of other complimentary benefits that will genererally make flying more enjoyable, including with Star Alliance members and select partner airlines. Below is a run-down of the different status tiers and the benefits that accompany each.
Membership Tiers
There are four membership tiers with Air New Zealand, from lowest to highest:
- Standard
- Silver
- Gold
- Elite
Complimentary seat upgrades clear in reverse order, starting from Elite down to Silver.
The figures for achieving and maintaining each status level are based on membership year.
You can find more detailed information on Status Points and tier benefits on the Air New Zealand website, however here is a summary:
1. Standard
To achieve: 0 SPs
To maintain: 0 SPs
There are no substantial benefits to this entry status level. It just means you are a member of the Air New Zealand Airpoints program and is a base to start earning Status Points to move up.
2. Silver
To achieve: 450 SPs
To maintain: 405 SPs (at least half on Air New Zealand operated flights, qualifying partner airline flights, or Star Alliance qualifying flights)
Star Alliance equivalent: Silver
- Two complimentary single-entry lounge passes each membership year that can be used at all Air New Zealand owned lounges when departing on an Air New Zealand ticketed and operated flight and eligible partner flights
- One recognition upgrade each time you retain or become a Silver member
- OneUp offers will be upweighted by 10%
- Priority wait-listing
- Priority airport standby
- Discounted business class award fares
3. Gold
To achieve: 900 SPs
To maintain: 810 SPs (at least half on Air New Zealand operated flights, qualifying partner airline flights, or Star Alliance qualifying flights)
Star Alliance equivalent: Gold
Star Alliance LAX Business Class Lounge Overview
- Access to Air New Zealand, Star Alliance and partner airline lounges, regardless of class. You may also invite one guest
- Two recognition upgrades each time you retain or become a Gold member
- OneUp offers will be upweighted by 30%
- Complimentary frequent flyer seating on any fare type
- One extra checked bag (apart from seat only fares)
- Two pieces of carry-on baggage, with a combined total weight of 14kg with a maximum weight of either bag of up to 10kg
- Fast Bag service, where you can drop off and pick up your bag right beside the aircraft on Air New Zealand Link regional domestic flights
- Priority check-in
- Priority boarding
- Priority baggage claim
- Priority wait-listing
- Priority airport standby
- Gold Track with Star Alliance members (Priority Security & Immigration)
- Voucher for a complimentary, one room category, hotel upgrade at participating hotels in New Zealand and Australia
- Voucher for a complimentary, one car type rental car upgrade at participating locations in New Zealand and Australia
- Discounted business class award fares
- No APD expiry
- Extra gift recipients for APD
4. Elite
To achieve: 1,500 SPs
To maintain: 1,350 SPs (at least 60% on Air New Zealand operated flights, qualifying partner airline flights, or Star Alliance qualifying flights)
Star Alliance equivalent: Gold
Air New Zealand Auckland International Lounge Overview
In addition to Gold privileges, you’ll get:
- Access to Air New Zealand, Star Alliance and partner airline lounges, regardless of class. You may also invite one guest for regional lounges, partner lounges, and Star Alliance lounges, and up to five guests for Air New Zealand International and Domestic lounges
- Two long-haul and one short-haul recognition upgrades each time you retain or become an Elite member
- Airpoints Dollars upgrades
- The ability to gift Recognition Upgrades or Elite Airpoints Dollar upgrades to other Airpoints members
- OneUp offers will be upweighted by 50%
- Five complimentary Air New Zealand Valet parking eVouchers
- Special Elite gifts
- Roll over Status Points if you earn between 1,500 and 2,399 Status Points
- Elite banked year if you earn more than 2,400 Status Points
- You can nominate an Elite Partner to receive many of the same benefits, even when travelling separately
Air New Zealand status is a valuable benefit for those who are loyal to flying Air New Zealand and its partner airlines.
Given the specific figures required to achieve and maintain each status level, if you are chasing status with Air New Zealand, having this information is important in devising your flight booking strategy and where your allegiance lies.
Remember, once you have status with one airline, you have your foot in the door and can status match to other airlines and alliances.
Summing up: why consider Air New Zealand Airpoints?
Air New Zealand is our national airline, and Airpoints Dollars are relatively easy to earn from flights, hotels and a large range of outlets, including online. If you’re a Kiwi, it’s more than likely that you’ll accumulate a reasonable number of them somewhere along the line, so it’s important to learn how to get the best value out of redeeming them. We’ll keep working on guides that show you how to get the most out of the program.
Also, if you’re flying regularly, it’s relatively easy to move up the rank in terms of status tier, and this comes with some great benefits that are unrivalled compared to some of the airlines across the Tasman – including upgrades and access to some great domestic lounges.
Supplementary images courtesy Air New Zealand.
Hi Daniel,
I was wondering if you have any experience with redeeming Star Alliance Partner Awards through Air New Zealand with Airpoints Dollars? I am particularly interested in a award redemption on Singapore Airlines First Class/Suites between AKL – SIN as the flight together with access to The Private Room at Changi has always been on the bucket list but I am reluctant to fork out $3 – 3.5k (one way) cash fare through SIA.
I checked on the Air NZ Star Alliance Partner Awards Redemption Chart, a one way First Class reward between NZ and Asia will set me back 2200APD. I know the better way of doing this is redeeming the flight with 80,000 (one way) Krisflyer miles by transferring 160,000 AMEX MRP. Unfortunately MRP’s are a lot harder to come by given the limited number of businesses/organisations accepting AMEX as a method of payment in New Zealand.
Therefore I was wondering if you have had any experiences especially with seat award availability and the booking process through the Air NZ contact center that you can share? Or if you have any other better alternatives in redeeming that golden ticket.
Keep up the good work and thanks heaps for your help again,
Regards,
Andrew C
Hi Andrew – I personally have never made a Star Alliance redemption with Air New Zealand. It is on my list of things to do, just so I can write about it, but I haven’t had any good reason to do so in recent years. Further, SIA does not release First Class/Suites seats to partners, so a KrisFlyer redemption is your one and only best bet to get a hold of these!
Hi Daniel,
I have also heard that SIA does not release First Class / Suites to partner airlines – guess I’ll just have to keep spending on that AMEX to rack up those KrisFlyer miles. In saying so, I might give Air NZ a call and test out the Star Alliance Redemption process – I will keep you updated.
Thanks for your help again,
Andrew C
Hi Daniel,
Just been browsing the Air NZ Partner Award Flights Portal and it appears SIA is now back on the redemption list. What surprised me the most is that I am seeing SIA First Class awards available on the Air NZ portal for AKL to SIN journeys in Feb / March 2020. I know SIA rarely releases first class awards to partner airlines so this has definitely come as a surprise and good news for kiwi travellers.
Andrew C
Thanks for letting us know Andrew!